Privacy Policy

Who we are

Shop Gear (“we”, “us”) operates this online store and sells products to customers in Bangladesh and beyond. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

Information we collect

• Order details — name, phone, delivery address, email, and items purchased
• Payment signals — payment method chosen (e.g. Cash on Delivery, bKash, Nagad, Rocket, card); we do not store full card numbers on our servers when payments are processed by a gateway
• Account & support — messages you send via phone, WhatsApp, email, or contact forms
• Technical data — device/browser type, approximate location from IP, and cookies needed for cart, login, and analytics where enabled

How we use information

We use your information to process and deliver orders, provide Cash on Delivery and other payment options, send order updates, respond to support requests, prevent fraud, and improve the store experience. We may use anonymized statistics to understand which products and pages perform well.

Sharing

We share data only as needed with courier partners, payment providers, and hosting/analytics tools that help run Shop Gear. We do not sell your personal information.

Cookies

Cookies and similar technologies keep your cart, remember preferences, and measure storefront performance. You can control cookies in your browser; some features may not work if essential cookies are blocked.

Retention & security

We keep order records as long as needed for legal, accounting, and warranty purposes. We use reasonable technical and organizational measures to protect your data.

Your rights

You may request access, correction, or deletion of personal data we hold about you, subject to legal requirements. Contact Shop Gear using the details on our Contact page.

Last updated: update this date when you change the policy.