How can we help?
Orders, Cash on Delivery, shipping, and the 7-day replacement policy
Do you offer Cash on Delivery?
Yes. Cash on Delivery is available on eligible orders across Bangladesh where enabled at checkout. Please keep the correct amount ready for the delivery agent.
How long does delivery take?
Inside Dhaka usually 1–3 business days. Outside Dhaka typically 3–7 business days, depending on your area and courier partner. See Shipping & Delivery for details.
What is your return & replacement policy?
Shop Gear offers a 7-day replacement window for eligible items that arrive damaged, defective, or incorrect. Items should be unused and in original packaging where applicable. Full conditions are on our Return & Replacement page.
Which payment methods do you accept?
We accept bKash, Nagad, Rocket, card payments, and Cash on Delivery where available. Exact options appear at checkout.
How can I track my order?
Use Track Order with your order number and email, or contact support with your order ID.
How can I contact Shop Gear?
Reach us by phone, WhatsApp, Facebook, or email — details are in the footer and on our Contact page.
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