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Ordering & jewelry care
Materials, sizing, Cash on Delivery, shipping, and returns — answers for shoppers across Bangladesh.
What is your warranty or quality guarantee?
We stand behind materials and craftsmanship as listed on each product page. If a piece arrives damaged or not as described, contact us within 7 days with photos — we will arrange a replacement or refund where eligible.
How long does shipping take?
Dhaka deliveries typically arrive in 1–3 business days. Nationwide delivery usually takes 3–7 business days depending on your area. You will receive updates after placing your order.
What is your return policy?
Unworn items in original packaging may be returned within 14 days. Custom or engraved pieces are final sale unless defective — see each product page for details.
Are your materials authentic?
Yes. We list metal and stone details on each product page. Quality gold-tone, silver, and genuine gemstones are used as described — ask us if you need extra confirmation before buying.
Do you offer Cash on Delivery?
Yes. Cash on Delivery is available in most areas across Bangladesh. You can also pay online at checkout where payment methods are enabled.
Do you offer ring sizing?
Most rings are available in standard sizes. Message us before ordering if you need a custom size — we help with sizing guidance and eligible exchanges.
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